Which statement demonstrates empathy when a patient says 'I feel like I'm dying'?

• A. That sounds scary.
• B. We can discuss what this may mean.
• C. You seem distressed; tell me more.
• D. Everything will be okay.

Answer: (C)

Empathy in communication means recognizing and reflecting the patient’s emotion and inviting them to share more. When a patient says “I feel like I’m dying,” the phrase “You seem distressed; tell me more” does two essential things: it names the emotion you’re observing (distress) and it invites further discussion. This validates the patient’s experience without judgment and opens a doorway for them to express fears, symptoms, or what’s most frightening at that moment. It helps build trust and shows you’re truly listening, which can reduce isolation and improve comfort.

Other responses can feel less supportive in different ways. Saying “That sounds scary” acknowledges fear but may not actively invite the patient to expand on what’s making them feel that way. “We can discuss what this may mean” shifts toward interpretation or future planning, which can feel distant. “Everything will be okay” offers reassurance that may not match the patient’s immediate experience and can seem dismissive.